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Making a Purchase

Shopping at Villa Kaleidos

Villa Kaleidos is an online fashion shopping mall with prestigious premium brands sold by high-end stores. Various Japanese brands rarely found outside Japan are also available.

Although Villa Kaleidos generally caters to Japanese users, several of its brands and stores also ship overseas.

Users must read and agree to the Terms and Conditions to use the Villa Kaleidos site.

Notice:

Villa Kaleidos has a points system exclusively for domestic members. Customers outside Japan should follow the procedures outlined in “4. Check on contents of the shopping cart”; there is no need to sign up for membership.

Shopping procedure for customers outside Japan

1.Product viewing

The International Shipping section of the menu on the left of the page provides essential information for customers outside Japan. Click on Product List to see items that can be shipped internationally; be sure that any purchases to be sent outside Japan have the “Worldwide” mark.
Users must read and agree to the Terms and Conditions before using Villa Kaleidos.

2.Product details

Click on a product with the “Worldwide” mark (indicating shipping outside Japan) to see stock information and other details. Descriptions differ by store; payment methods and other matters are outlined below.

3.Store information

Product pages have a link to the relevant store and an email inquiry form.

Items which can be delivered to foreign countries are shown in order among all items by clicking the “Overseas delivery” button in the store page.

Click “Act on Specified Commercial Transactions” to check details of overseas transactions. It should be noted that these details vary by store.

4.Shopping cart contents

Click the yellow “Add to cart” button for the desired purchase after reading the information on how to pay. You can then either check out or keep shopping by clicking the “Continue shopping (top page)” button and going back to the “1. Product viewing” step.

Items placed in the cart by mistake can be removed by clicking the grey “削除” button.

5.Purchase procedures

Customers outside Japan do not need to sign up as members. In the “1. Customer information” part, enter your name, address and other required information, then choose “Bank account” in “3. Payment method.” Double-check your input and click “Next.”

6.Confirmation of input

This is a final chance to double-check the input information. The order is not complete until “Confirm order” is clicked.

7.Completion of order

The order is finalized once the above procedures are complete.

An e-mail confirming the order details will be sent to the address provided. Double-check the content to ensure there are no errors.